Refund policy

Last updated: 8 July 2026

We want you to love what you order from Ezee Mall. If something isn't right, here's how our returns and refunds process works.

You may request a return or exchange within 7 days of delivery if:

Items must be:

For hygiene and safety reasons, the following categories cannot be returned unless defective or damaged on arrival:

Beauty and personal care products (creams, lipsticks, skincare) once opened or used
Hair care and styling tools once used
Items marked "Final Sale" or purchased during clearance/flash sale events

Contact us within [7] days of delivery via [EMAIL / WHATSAPP / PHONE] with your order number and photos/video of the issue
Our team will review your request and confirm eligibility within [1–2 business days]
If approved, we'll arrange pickup or ask you to ship the item back to us
Once we receive and inspect the returned item, we'll process your refund or replacement

Approved refunds are issued as [store credit / bank transfer / original payment method] within [5–10] business days of us receiving the returned item
Since most orders are Cash on Delivery, refunds are typically processed via [bank transfer / Easypaisa / JazzCash] — you'll be asked to share account details
Original shipping charges are non-refundable unless the return is due to our error (wrong or defective item)

If the item is defective, wrong, or damaged: we cover return shipping
If you're returning an item for another reason (changed your mind, wrong size, etc.): the customer covers return shipping.

If you'd prefer an exchange (e.g., different color or variant) instead of a refund, let us know when you contact us — subject to stock availability.

Orders can be cancelled free of charge before they are dispatched. Once an order has been shipped, it's treated as a return under the policy above.

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