Shipping policy

3. Shipping Policy

Last updated: 8 July 2026

Delivery Coverage

We currently deliver across Pakistan via trusted courier partners, with Cash on Delivery (COD) available nationwide. 

Processing Time

Orders are processed and dispatched within [1–3] business days of order confirmation (Monday–Saturday, excluding public holidays). You'll receive a confirmation call or WhatsApp message before dispatch to verify your order (standard practice to reduce fake COD orders).

Delivery Time

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, etc.): [2–4] business days

  • Other cities/towns: [3–7] business days

Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

Shipping Charges

  • Flat rate of ₨ [250] per order

Order Tracking

Once your order is dispatched, we'll share a tracking number via [SMS / WhatsApp / email] so you can track your parcel with the courier.

Failed Delivery / COD Refusal

If you're unavailable to receive your order, our courier partner will typically attempt delivery [2–3] times before returning the parcel to us. Repeated refusal of COD orders may result in future orders requiring advance payment.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within [48 hours] of delivery with photos of the item and packaging, and we'll arrange a replacement or refund per our Refund & Return Policy.

Contact Us

  • Email: contact.ezeemall@gmail.com

  • Phone/WhatsApp: 03126934816