Terms of service

Last updated: [8 July 2026]

Terms of Service

Welcome to Ezee Mall. By accessing our website, placing an order, or using any of our services, you agree to the following Terms of Service. Please read them carefully before shopping with us.

1. About Us

Ezee Mall ("we," "us," "our") operates an online store selling [product categories, e.g., beauty, personal care, and lifestyle products] through our website EzeeMall and other platforms.

2. Eligibility

By using our website or placing an order, you confirm that:

  • You are at least 18 years old, or are using the site under the supervision of a parent/guardian
  • You are legally capable of entering into a binding contract
  • The information you provide us (name, address, contact details) is accurate and complete

3. Products and Pricing

  • All products are subject to availability. We reserve the right to discontinue any product at any time.
  • Prices are listed in [PKR] and are subject to change without prior notice.
  • We make every effort to display product colors, sizes, and details accurately, but slight variations (e.g., due to screen settings) may occur.
  • In the event of a pricing or listing error, we reserve the right to cancel the order and issue a full refund.

4. Orders

  • Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to stock unavailability, suspected fraud, pricing errors, or other reasonable cause.
  • Orders can be cancelled free of charge before dispatch, as outlined in our Returns & Refunds Policy.
  • Once an order is confirmed, you will receive an order confirmation via [email/WhatsApp/SMS].

5. Payments

  • We accept [Cash on Delivery / bank transfer / Easypaisa / JazzCash / card payments].
  • For Cash on Delivery orders, payment is due in full at the time of delivery.
  • We reserve the right to require prepayment for certain orders (e.g., high-value orders or repeat undelivered orders).

6. Shipping and Delivery

  • Estimated delivery timelines are [3-5 business days] depending on your location, and are provided for guidance only.
  • We are not responsible for delays caused by courier partners, weather, customs, or other circumstances beyond our control.
  • Please ensure your delivery address and contact details are accurate. We are not liable for failed deliveries due to incorrect information provided by the customer.

7. Returns, Refunds, and Exchanges

All returns, refunds, exchanges, and cancellations are governed by our separate [Returns & Refunds Policy], which forms part of these Terms of Service.

8. Intellectual Property

  • All content on this website — including logos, product images, descriptions, graphics, and text — is the property of Ezee Mall and may not be copied, reproduced, or used without our written permission.
  • Unauthorized use of our brand name, images, or content for commercial purposes is strictly prohibited.

9. User Conduct

When using our website, you agree not to:

  • Provide false or misleading information
  • Use the site for any unlawful or fraudulent purpose
  • Attempt to interfere with the website's security or functionality
  • Misuse our returns/refunds process (e.g., repeated false damage claims)

We reserve the right to suspend or refuse service to any user found violating these terms.

10. Limitation of Liability

To the fullest extent permitted by law:

  • Ezee Mall is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our total liability for any claim related to a product or order is limited to the amount paid for that order.
  • We are not responsible for misuse of products purchased from us, including improper use of beauty, personal care, or styling items.

11. Privacy

Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes are posted constitutes acceptance of the revised terms.

13. Governing Law

These Terms of Service are governed by the laws of [Pakistan / relevant jurisdiction]. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of [city/province].

14. Contact Us

If you have any questions about these Terms of Service, please reach out to us: